Compliment for great customer service to the Nedbank, Boulder's branch stuff.

I'm Ndivhuwo Munyadziwa, another happy client of Nedbank. I had been having problems with accessing funds on my Nedbank credit card, for weeks the telephonic assistants could not figure out what the reason was. Until i walked to the Boulders Shopping Centre Nedbank branch, on the 9th of September. i threw a little tantrum, being fed up with excuses and explanations that weren't making sense to me. There was a kind and really professional gentleman, who was sitting at the reception space- he took it upon himself to assist me and another gentleman who had the same issue as i did...something to do with a 'validation error' each time we tried to transfer funds between our respective accounts; but the issues would persist. i could not get his name, but i really appreciated his sterling service. Him and another gentleman by the surname of Talu, these gentlemen proved me that i am actually with the right bank. And in between this mini fiasco of the gents working on assisting me, there was a lady that was knocking off...she actually greeted with a smile, i mean i really felt at home. Chuffed i say...* She didn't have to- that gesture of ubuntu really touched me; it made me feel like i actually mattered to these people. Suchlike gestures are exceptionally rare. I immediately calmed down; seeing that i was in good hands.

I'd like for you to personally thank Mr Talu who troubleshooted my problem and saw to it that i leave the bank with a smile. Mr. H. Talu and that gentleman with a winning attitude, that one by the reception space...and that knocking off lady whose greeting soothed me for some reason...

Your stuff have a winner’s attitude, and I appreciate the fact that they take your customers seriously. Such a great commitment to customer services should be commended highly; therefore here is a token of congratulations for having hired a team that left a lasting impression, and i wish the same spirit will continue in future also.

Your Truly

Ndivhuwo Munyadziwa