Completely Unacceptable Service from the International Payments Department

I am currently seeking to procure equipment for my specialized unit that attends to critically ill patients. I have been diligently attempting to initiate an international payment for over a month now. The company awaiting the payment transfer has grown increasingly frustrated. Consequently, both myself and my unit are experiencing significant operational challenges due to the absence of the necessary equipment. Surprisingly, Nedbank has failed to provide any form of assistance or service, despite my engagement with three consultants from the GBC department. Despite my numerous emails, I have yet to receive a satisfactory resolution. I must express my utter dismay at the deplorable level of service provided and, at this juncture, I am seriously considering switching to a different banking institution.