1 reviews | Active since Oct 2016

22 Nov 2016, 17:55

Completely off-side

<p>How can you decide to change the date of my end of December debit order in favour of yourselves to an earlier date? We have a long-standing debit order agreement for a certain date, which I authorised. I have never authorised a different date, so why must I go to the trouble and expense of sending you an sms response to confirm that i dont accept your unauthorised changed date. What part of contract law and customer focus dont you understand? Highly irritating.</p>

0
Replies (1)
Nedbank
Nedbank's reply23 Nov 2016, 08:18
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

Best regards,