Completely off-side
<p>How can you decide to change the date of my end of December debit order in favour of yourselves to an earlier date? We have a long-standing debit order agreement for a certain date, which I authorised. I have never authorised a different date, so why must I go to the trouble and expense of sending you an sms response to confirm that i dont accept your unauthorised changed date. What part of contract law and customer focus dont you understand? Highly irritating.</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
