JC
Jonathan C

1 reviews | Active since Mar 2013

08 Nov 2016, 11:16

Completely ***********, can't arrange the simplest things

<p>I needed an extra set of cards for my wife and this is how it happened.</p> <p> </p> <p>1st Attempt: They don't know which account they can get cards for so they'll order for every account</p> <p> </p> <p>Weeks later no reply...</p> <p> </p> <p>2nd Attempt: Go into the branch again and they've actually forgotten to do it, the branch manager will call me Monday.</p> <p> </p> <p>3rd Attempt: I call the branch manager back on Tuesday and he processes the documents</p> <p> </p> <p>4th Attempt: Go into the bank to collect my wife's cards and they've printed the wrong name on them</p> <p> </p> <p>5th Attempt: Branch manager will call me back on Monday</p> <p> </p> <p>It's now Tuesday an they useless staff at Menlyn have sucessfully continuously proven how useless they are...</p> <p> </p> <p>I'm going to FNB this weekend, opening a credit card, and moving all my debt to them because i have no idea why i keep with nedbank and pay their ridicolous interest when they can't even bother arranging a second set of cards and ontop of that there disgusting attitude in branch.</p> <p> </p> <p>Well done head office you've proven your capacity in hiring managers! Clearly this problem comes from hire than instore.</p>

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Replies (1)
Nedbank
Nedbank's reply08 Nov 2016, 12:31
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team