1 reviews | Active since Mar 2013
Completely ***********, can't arrange the simplest things
<p>I needed an extra set of cards for my wife and this is how it happened.</p> <p> </p> <p>1st Attempt: They don't know which account they can get cards for so they'll order for every account</p> <p> </p> <p>Weeks later no reply...</p> <p> </p> <p>2nd Attempt: Go into the branch again and they've actually forgotten to do it, the branch manager will call me Monday.</p> <p> </p> <p>3rd Attempt: I call the branch manager back on Tuesday and he processes the documents</p> <p> </p> <p>4th Attempt: Go into the bank to collect my wife's cards and they've printed the wrong name on them</p> <p> </p> <p>5th Attempt: Branch manager will call me back on Monday</p> <p> </p> <p>It's now Tuesday an they useless staff at Menlyn have sucessfully continuously proven how useless they are...</p> <p> </p> <p>I'm going to FNB this weekend, opening a credit card, and moving all my debt to them because i have no idea why i keep with nedbank and pay their ridicolous interest when they can't even bother arranging a second set of cards and ontop of that there disgusting attitude in branch.</p> <p> </p> <p>Well done head office you've proven your capacity in hiring managers! Clearly this problem comes from hire than instore.</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
