1 reviews | Active since Dec 2016
Complete ******* for service I did not use or receive !!!!!!!!
<p>About 3 days ago, I received a letter from Nedbank, stating that I owe them an amount of R234.87 & I should contact them urgently as they have (apparently) been trying to get hold of me...I showed my wife the letter & we both agreed that it was probably a **** of sorts as I do Not have a Nedbank account...A day after receiving the letter, I received an SMS stating "Your Nedbank Account remains in excess"...At this point I thought that its probably best to go into the bank to hear what this is about. I went into Nedbank (Heerengracht, CPT) & enquired & I was told that the amount owing is for Accumulated Bank charges on a Nedbank account I opened 2014...At this point, I rememebered that I did an online application for a Nebbank account in September 2014, however when I went into the Bank at that time, to supply my FICA docs & collect the card, my proof of address wasn't accepted & at that point, I requested to cancel the application/account & that was that (or so I thought)...Never once, since this incident, have I received any Posted letters, phone calls, sms's or even Emails from Nedbank but 2years down the line, I suddenly get a letter & sms demanding payment!...On my visit to the Bank branch, I was even told that I would be blacklisted if I did not pay the supposed owing amount & they refuse to close the account unless I paid (Even though the account was supposed to have been closed even before it was even officially opened!).</p> <p>Now...How can I be expected to pay for an account that I didnt even know I had & how can 2years go by without any contact from the bank & suddenly, I get letters & sms's requesting payment??...R234 might not be alot of money but there is No way I can be requested to pay for something I never had!!</p> <p> </p> <p>I urgently need someone to contact me please as this issue needs to be tended to & the charges reversed from my name as a matter of Urgency!</p> <p>I will be awaiting feedback.</p> <p> </p> <p>Mr Marco Nefdt</p> <p> </p> <p>**REF No: ********** 9705 </p>
Dear Mr Marco Nigel Nefdt
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Please note due to the public holidays, we are not able to respond timeously to your complaint and we will get back to you on the 1st working day.
Kind regards
Client Experience Team
Dear Mr Marco Nigel Nefdt
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Please note due to the public holidays, we are not able to respond timeously to your complaint and we will get back to you on the 1st working day.
Kind regards
Client Experience Team
