Complete flawed process. IT JUST DOESN'T WORK!

Complete an Application on your Mobile Banking App for a limit increase on my Credit Card. Receive an email from Nedbank stating that I haven't completed my application with instructions of how to proceed: 1 Go to www.nedbank.co.za¹. 2 Click on ‘Apply’. 3 Click the ‘Log in’ icon at the top right of the screen. 4 Log in with your Nedbank ID details. 5 Resume your application. If you (Nedbank) can show me this "RESUME APPLICATION" button then I'll be more than happy to complete the application again. Completed a NEW APPLICATION AGAIN, via Internet Banking. Guess what... Received an email stating that my application is incomplete and again instructing me to RESUME MY APPLICATION. WHERE???? WHERE???? HOW???? HOW????