Complete disregard for customers

Good Morning Jason,

This is a final kind request for the payment profile on my Nedbank credit card payment profile to be rectified, to which I have in writing.

To be honest I am extremely disappointed that this has been going on since last year and it is now being used a tool to hinder my Buisness for Nedbank. I have done my utmost to be patient and understanding, however I need to point out the below:

1) in terms of the consumer protection act and South African banking code of conduct its disputes need to be resolved with in 21 working days. This has not been done.

2) I have from my side lodged a dispute with Transunion ITC ( Ref: TU*************** - Nedbank Credit Card) to have this corrected, and provided proof. Nedbank did not respond to this request from them.

3) Today once agin I have lodged the same dispute under ( Ref: TU***************x - Nedbank Credit Card) with mean my credit profile is shutdown for a further 21 working days.

4) I have been appointed a new Buisness banker who is a pleaser to deal with, how ever I find it extremely unprofessional that Nazreen who was dealing with this matter and has all the information on this matter has con seen this through to the end and dumped it in the new bankers lap without any handover at the very minimum.

This has and continues to damage my Name, my Buisness name and thus I will be handing this matter to social media consultants and attorneys this afternoon to take action in this regard, unless a guarantee with a stipulated date to when this will be rectified is furnished to myself.

Awaiting you urgent response?