complete devaluation and direct endangerment

I came in here to collect a card that I was not even notified has been delivered to the bank until my transactions declined. I can<br> not believe that while standing in a queue \outside"the bank that the bank security comes out and tells people that they need to stand out in the parking lot. This includes mothers who are both carrying and walking with their kids who now have to stand amount cars backing up and trying to park in bays where people are amassed trying to get into the bank while the guard at the door let's in people of his choice effectively devaluing clients. Also when I get into the bank I get a don't care attitude from the lady \""larisha\"" who hands me a number and when I ask her a simple question her response and demenor is as if I owe her something for her time I would like to advise that I am a paying client and it is service like this that allows this bank to earn a reputation of not being able to understand or serve their clients. I would gladly appreciate some feedback on the negligence and disregard.<br> """