Complaints Resolution

Good day

I am writing this report under frustration I recieved from Nedbank.

I app**** at Nedbank for two loans and Credit Card and I continue paying for all these account till I got sick 2018.

All my accounts went on arrears because I couldn't afford my monthly installment because of hospital bills.

My Employer put me under Permanent Disability because of my condition and I provide all the necessary documents to Nedbank.

Nedbank declined everything and they told me that my insurance lapse as my accounts went on arrears.

I took the matter to Complaints department for Nedbank and they declined it.

I appeal to Ombudsmen and I recieved a message from Tumelo stating that my complaint is going back to Nedbank as they ask to look at it again.

First I had to wait for 31 days response from the office of Ombudsmen.The response from Nedbank was going to take 21 days which they suppose to answer on the 21 December 2020.

Till today I didn't recieve any response from Nedbank.I feel that the South African laws are failing me as a South African Citizen because I went to Ombudsmen seeking for solution which up to date I am still under Disability and I cannot afford to pay Nedbank accounts.I request a fine print from Nedbank explaining the lapse of my insurances.Till today I never recieved that from Nedbank.

National Credit Act needs to fight or protect South African Consumers from these companies as they are taking advantage of us.

Nedbank sold my Credit Card account Norlliman Attorneys which we had arrangements to pay hundred rand every month.I paid that hundred for four months and I reaquest my Bureau to find out if they updating my profile and I findout that the company is not even pay the money or updating my profile and I stop paying.

Please read through this Review and come back to me with your response.