complaints department ignoring emails

<p> </p> <p> </p> <p>I bought a lotto ticket on the 27th of December through Nedbank. I won R167.60 on the 28th. 7 days layer having received no payout I emailed a customer service person in the complaints department who'd assisted me before, all the necessary information. She emails me the complaints department number. Ok? I call the number and I swear 15 to 20 minutes later the chic is still asking me security questions and not about my query. I tell her to leave it and email the same customer service person Claudine Pillar and the general complaints email to tell them I'm getting no joy and basically spending more than I won on the call. She tells me she helped me once and now iv to wait to be assigned. (Mind you this is a CUSTOMER SERVICE PERSON WHO HAS ALL THE INFORMATION. Iv seen emailed twice again and zero response except the automated 'we'll get back to you in 24 hrs '.</p> <p> </p> <p>I have another R7.50 which i won this Wednesday the 15th. I'm going to have to wait 5 more days to go through this whole schlep for R7.50. </p> <p> </p>