Complaint turned to compliment

I initially complained on Hello Peter when my home loan application was mis-handled in 2014. I was in the process of changing banks, when Roshan from Nedbank Client Services, contacted me via email and promised an investigation into the matter. The home loan application was then reviewed and granted. We now have our own home. I would just like to thank Roshan for his dilligence and professional attitude and for turning a bad situation around. Today, my family and I are happy in our new home and we owe it all to Roshan ( and the Lord). Clients are quick to complain, but slow to compliment. Roshan, thank you. I am still a Nedbank client.