Complaint Regarding Poor Service from Private Banker

Dear Nedbank ,

I am writing to express my extreme dissatisfaction with the service I have been receiving from my private banker, Khaya Xaba.

Despite numerous attempts to contact him, I have been unable to reach him by phone, email, or WhatsApp. His failure to return my calls or respond to my messages is unacceptable and has resulted in significant inconvenience.

I am a new customer to the Nedbank and was convinced by Khaya to move from FNB which i have been a customer of for many years. When making the move over to Nedbank my expectations were very high. However, the lack of attention and responsiveness from my private banker (Khaya Xaba) has fallen far short of my expectations.

I am deeply disappointed with the service I have received and feel that this matter needs to be addressed promptly.

I trust that you will take this matter seriously and take immediate steps to rectify the situation.