Complaint regarding Internet Bank Function

My name is BNG Manamela ID ********** 668081. I'm Nedbank client. I've been trying to retrieve a payment that was made in Juyl 2018 on the internet for the past two weeks. Till today i haven't been able to do so. There is a function to retieve a older than 90 days payment but it's not functioning for the past two weeks. Why are we having that function on the server if it does'nt work.

This is an inconviece to us because, my internet banking with FNB does have this function and i working fine. Can someone from Nedbank IT department check this, since it has been an incovience. Went to the branch they said they can't assist. Priority must be given to us clients not to be inconvenience.