Complaint Regarding Incorrect Debit Order Date

Dear Nedbank,

I trust you are well.

I am writing to formally express my dissatisfaction with the service I have received regarding my personal loan account.

When I took out the loan two years ago, it was clearly agreed that my debit order would be processed on my payday, which falls on the 27th of each month. However, I have noticed that my account was debited on 23/03/2026 instead. This deviation from the agreed terms is both unexpected and unacceptable.

This situation raises serious concerns. Had there not been sufficient funds in my account at the time, this could have resulted in penalties or even negatively impacted my credit record. I would like clarification on what would have happened in such a scenario, and why the agreed debit date was not adhered to.

I kindly request that this matter be investigated urgently and that steps be taken to ensure that future debit orders are processed strictly in line with the agreed date.

I look forward to your prompt response and resolution.