Complaint regarding ID for Personal Loan

<p>My husband and myself were at your Parow Centre Branch as my husband app**** for a Personal Loan with one of your Consultants which was approved. All docs were signed and my husband gave his original ID document for the Consultant to make a copy. After a few days we were informed that the ID was rejected as it "looks" as if it was tampered with! The ID doc us not broken, faded or torn. We have a Current Home loan and Absa Cheque Accounts and Bank with ABSA and used the same ID as this is the only ID document that he has. Can you please review the rejection so that we can make use of your Institution in future. I can send you the clear colour ID copy.</p> <p> </p> <p>Response from Consultant after i queried: </p> <p>I did but they still need ID that is in good condition and this is not just a Nedbank Ltd requirement but a FICA requirement too. As soon as Mr Cupido gets a new ID he is more than welcomed to come and re apply.</p>