Complaint regarding funds disappearing from my Savings Account

I had a financial crisis in the family in January 2021, and decided to get funds from my Investment at Metropolitan Life, only to be told that he funds were released into my Nedbank account on (Attached is the proof from Metropolitan)

I have gone into Nedbank branches over and over again investigating what happened to these funds only to be passed from pillar to post and when I asked for the bank statement, told they cannot provide and I must just contact the Ombudsman.

I’ve worked for so many years for my investments only to have them disappear or cashed even my consent

I was told I need to report this matter to the Ombudsman and need a reference number for my complaint

This is not the service I’ve been paying for and I’m taken advantaged of because of my age and I can’t hear well Even this email has to be typed by my daughter

I expected feedback in the next 7 working days regarding this urgent matter as I’ve tried calling, going to various offices and still no assistance.