Complaint- Personal Loans

Good day.

I have a big issue currently with Nedbank.

I have a personal loan with Nedbank.

The issue I have:

I phoned about a month ago regarding a better interest rate and installment on my personal loan account. I did this because ABSA offered me a much better interest rate and installment but I do not want to move my business to ABSA.

The guy I spoke to told me that I need to wait a month before Nedbank will give a better interest rate and installment.

I waited and phone on Tuesday as well. The lady logged a request and told me that Nedbank will contact me within 24 hours. I waited, phoned again today and the lady told me that they will not help me. Nedbank will not offer me a better interest rate and installment. They can only do this before the money reflects in my account. This is a bull of nonsense.

I am holding Nedbank to this due to what the guy told me. (Listen to the recordings) Does not matter what interest rate Nedbank offers me, they are still making a lot of money so they must not come and tell me that they cannot do this.

I have a lot of business through you and expect to get handled as a valuable client.

I want this resolved ASAP.

My details are as follows:

C Jordaan Cell: ********** ID: ********** 003089

Thank you