Complaint not taken care of

On 23 March we complained by email (to [Email Removed] about a debit of our account which was done by Nedbank unauthorised during the process of clearing some merchant dispute. Till today (1 week later!) we did not get any response to this email:<br> \...wondering that the amount of ... was debited from our account without waiting to receive the requested documents. In the interest of a trusting business relationship we would appreciate when our side is heard first and a decision made after hearing both sides, especially as WE are your client and not the complainant. Please explain this procedure to us and credit the amount back to us as soon as possible including all banking fees resulting out of these unnecessary transactions...\"<br> Needless to say that this kind of service is not acceptable at all, looking at the fees charged for the bank services, that are obviously not existent. <br> Can not recommend Nedbank as a service provider for speed point transactions."