COMPLAINT: incompetence when trying to close an acount

<p>I requested to close my account on June 6 and still have not been able to.</p> <p>I am currently working overseas and these are the actions I have taken:</p> <p>- Called the call centre using the international number. They advised that I need to mail the branch.</p> <p>- Mailed branch to send me a form so that I can close my account.</p> <p>- Mailed branch to follow up. - Mailed branch to follow up again.</p> <p>To date, I have no feedback on this. If my account has not be closed by June 30, I will be lodging a formal complaint with the ombudsman.</p> <p> </p> <p>It's really insane to think it takes 5 minutes to open account but to close the account? Never, if Nedbank has its way. Very *********.</p>