Complaint gets ignored

I tried to increase my overdraft facility using the bank app. I was unable to do so. I phoned in t the call center, where the agent tried to assist, but because of the application on the banking app, he was unable to assist. He said he needed to escalate this to another team, who would delete the application from the banking app. This call was made at 9AM on 29 June 2023 and was told I would get a call back by 2PM. As expected, no phone call was received. On the 30th of June, I phone in again. 1st agent cant help me as her pc is frozen, does not offer to transfer me to another agent, just states that I must call back. Great! I call back, 2nd agent tells me that he cannot assist me, as the original agent needs to call me back. He tells me I'll get the call just now. More than an hour later, still no call back from Nedbank. Guess what, I call again, this time I eventually speak to the original agent who assisted me the previous day. Was told that they cannot pick up my application on the app and will need to wait.

I lodged a complaint on the 30th of June 2023, ***8, got a call later the afternoon and was told I would get feedback,

Today, more than 2 weeks later, not a single word from Nedbank.

Clearly you do not care about your customers. I will be closing all my account with you, and inform all my friends and family to do the same.