Complaint for card cloning

Morning Sir /Madam Just want to bring this matter to your attention. I am a Nedbank client and very unhappy about the services I received. There is an amount of R8200 that was withdrawn from my account. That amount was withdraw from my account whilst the card was in my possession and I reported the matter to Nedbank Kagiso mall and they logged a case for me to investigate the matter. The response was that I can't be refunded because I compromised my card. I think the bank didn't investigate the matter as they did not showed me the video of the person withdrawing the money. I would like Hello Peter to investigate the matter to the core as I worked hard for that money for someone just to çash it. Not happy at all about the feedback. Hope the matter will be resolved. Yours sincerely