COMPLAINT

NEDBANK OPENING DOORS FOR ***** I have received a call from Nedbank 2 Weeks ago to offer me a upgrade for a new master card on my current account (the one I am actually using for over 10 years). I Received a message to collect my card at the branch on Saturday 27/05/2023, I then activated the card, just to find out that Nedbank did not upgrade my card for the account that I am currently using, Nedbank went and opened a NEW CURRENT ACCOUNT on my name without my consent or permission. I immediately called in to find out what is happening on Monday 29/05/2023 - Was told by the call center agent that their is nothing he can do as this needs to go to the complaints department due to the fact that the account is in areas and I am going to need to settle the account in order for them to close. I then phoned in for a second time to go to the complaints department where I was assisted by a lady that was very unhelpful. She did not even ask for my details for which account that needs to be closed I asked her to take it for Nedbank not to close the incorrect account as this will cause even further more havoc. I was advised by the complaints lady a manager will contact me, I am still waiting and it is Wednesday 31/05/2023, NO EMAIL / PHONE CALL RECIEVED - ***. I Then emailed the complaints department in regards on Monday 29/05/2023 and no response, I have resend an email to the assigned personnel : *** and still no response to close this account that I did not ask or give permission for - And reverse the monies that Nedbank is Liable for and not me as Nedbank is opening accounts left right and center to meet monthly targets and opening doors for ***** to be committed. I DO NOT WANT ANOTHER CHECQUE ACCOUNT I ALREADY HAVE ONE, AND I AM NOT LIABLE FOR THE R169.99 THAT IS IN AREAS - PLEASE REVERSE AND CLOSE OFF NEWLY OPEND ACCOUNT THAT STARTS WITH 1254. I have been receiving smses about pin changes today Wednesday 31/05/2023 and have not change any sort of pin since Saturday 27/05/2023 - Close this account immediately as Nedbank is causing *****, next step will be ombudsman REF CALL CENTRE AGENT THAT OFFERED ME THE NEW CARD ON MY EXISTING ACCOUNT : CIKIZWA - NED***5