Complaint: Duplicate Maintenance Fee and VAT Deducted Twice

Complaint: Duplicate Maintenance Fee and VAT Deducted Twice I am extremely disappointed with the way Nedbank has handled an incorrect duplicate deduction from my account. In August, Nedbank deducted my maintenance fee twice. Once on the 14th of August 2026 and again on 27th of August 2026. The VAT associated with the maintenance fee was also deducted twice. I contacted Nedbank to query the duplicate deduction and was advised that someone would contact me regarding the matter. It has now been two weeks, and I have still not received a call or any feedback. I find this unacceptable. The duplicate deduction is clearly reflected on my account, and I should not have to repeatedly follow up to recover money that was incorrectly deducted. I am therefore requesting that Nedbank: Refund the duplicate maintenance fee immediately. Refund the VAT that was incorrectly deducted a second time. Provide a clear explanation as to why the maintenance fee was deducted twice. Address the lack of follow-up after I was promised a call. I expect this matter to be resolved promptly and the full amount incorrectly deducted to be credited back to my account. Nedbank needs to take accountability for incorrect deductions and, importantly, for failing to follow up with a customer after the matter was reported.