Complaint- Credit Card

Hi,

I would like to make a formal complaint regarding the delivery and process of receing my credit card.

I have made multiple calls to follow up on the process since January. Each agent I speak with provides different information and can not answer any of my question nor can provide accurate timescales.

Each time I am told this would be escalated. No feedback or communication is provided which is poor service and puts me in a position to not trust doing any business with you in future.

I currently have a netbank loan which was a smooth and easy process without a hiccup from start to end. After this process I felt this would be the bank to build a relationship with however moving to the credit card process this is the most uncomfortable experience I have encountered.

I am still waiting on the delivery of my credit card which I doubt would happen as the original date for delivery has passed and yet after calling in again no one can confirm where the card is or what is happening. I have asked to speak with someone who can access systems to further assist but got ignored.