Complaint

To say I am disappointed and angry with Nedbank is an understatement. 2 weeks back on the 18th on December 2023 I was ****** and my purse that had a nedbank card was taken. Same day I went into my app and canceled the card and ordered a new one. To my surprise I noticed transactions about 10 of them if I'm not mistaken, that happened on my account after few days I blocked the card. I then went to the branch in trade route mall to enquire and also to collect my new card. With the card collection I was assisted but I was advised to call the nedbank call Centre regarding the *****ulent transaction that happened on my account. The first consultated transferred me to ***** department and if I remember correctly I think I spoke to a call Centre by the name of Lindiwe l, I don't quiet remember the name. You know, I was even more angry when she told be even when the card was canceled the person can still swipe with the card, haai guys I have never heard of such and because I asked for my matter to be escalated as urgent and for her to speak to someone, she transferred me to a number where I was on hold for about an 1hr, and my account was now showing that it's on minus of above r800. I don't understand how one can swipe with the card that has no money. Haai guys we are not safe at Nedbank.

I would like for my matter to be resolved urgently and for my account to be refunded.

Can some please call me urgently on ***.