COMPLAINT-call centre and billing

<p>1stly your personal loans contact centre is up to ****! That really don't know what they are doing! Every time I call them, I regret the call. I jus paid up my personal loan as I was in a bit of arrears but I still received a text saying that you did not receive my payment. I spoke to a lady yesterday who said I will need to request account closure and I will need to call back for my paid up letter. I tried querying the additional charges but nobody could understand me! I also requested a copy of my contract that I signed with you and guess what? I didn't receive that either!! I am wasting more time and money contacting you to do your jobs. Its also causing me a lot of stress. Can somebody with answers please contact me and tell me what the hell is going on!!!!!???</p>