Complaint banking transactions at branches that close at 5pm

<p>I had called nedbank phoenix plaza today at 15:53pm and spoke to a Praveen. I asked him what time the branch closes and was told at 5pm. He then asked about the transaction and I told him that i needed to deposit a cheque. He then told me i will not be able to deposit the cheque today and then changed his story and told me that i will be able to deposit the cheque but will have to back date it for tomorrow and will not get a receipt. Firstly is this compliant with the banking code of practice? Secondly why am i not able to get a receipt for a transaction that is within normal banking hours and is a straight forward cheque deposit?</p>