Complaint against Nedbank for ********* practice to be logged with NCR & Consumer complaints commission

I have 2 personal loans with Nedbank. Saturday 23rd September 2023 I have been debited twice on the 1st personal loan plus the arrangement. I have been debited thrice on the 2nd personal loan plus the arrangement. I've called 4 times & I get told to wait 48 hours & will receive my refunds , & so it repeats. It's two weeks & no refunds. With the first two calls only the one refund on the 2nd loan was logged. the refund on the 1st loan was only logged yesterday. It's not my issue if Nedbank's system is an issue. I need my refunds today or I'm taking this matter to the National Credit Regulator & also the Consumer Complaints Commission. My ID number is ***. I cannot wait any longer. I did not plan for an additional R3500 to be taken out by Nedbank. I'm working & I'm not a house wife who has ample time on her hands. These are unauthorized debit against my account which are ********