Complaint Against Nedbank Ceres & Vodacom Ceres

I am lodging a serious complaint regarding Nedbank Ceres and Vodacom Ceres.

My elderly parents have been the victims of *****, losing over R500,000. Despite solid proof and lawyer intervention, both companies are refusing to take accountability.

The sequence of events:

On a Sunday evening, Vodacom Ceres initiated a SIM swap on my mother’s number without proper verification. She could not respond at the time and, due to widespread ***** and phishing attempts, assumed it was a hack.

By Monday morning, her phone was disconnected from the Vodacom network.

During this period, individuals at Nedbank Ceres accessed my parents’ bank account, maxed out their credit card, and withdrew all their savings.

Both Nedbank and Vodacom Ceres are protecting the employees involved instead of resolving the matter and compensating my parents.

This is unacceptable. My parents’ entire life savings were ******, and both institutions have failed in their duty of care, leaving two elderly customers devastated.

I strongly warn others to reconsider doing business with the Ceres branches of Nedbank and Vodacom.