COMPLAINT AGAINST NEDBANK

COMPLAINT AGAINST NEDBANK I have been a loyal Nedbank client for many years. All my accounts are with Nedbank. I also use the Nedbank Money App on my phone. My husband and I are currently in Argentina. We were on holiday but because of Covid we are stuck here. Borders are starting to open and today we tried to book a flight ticket back to South Africa. We made the booking on the website of the airline because it is the cheapest option. We used my credit card to try and pay. I cannot receive sms's here on my SA cellphone number so I couldn't get an approval to pay sms. I contacted Nedbank via my Money app and asked if they could assist by sending the approval to my e-mail address. The reply was that it could not be done. I asked if it could be sent via the Money app and again I was told that it could only be done by sms for security reasons. Does that mean that all other transactions via my Money app are a safety risk? Just asking. I told them that I tried to change my primary cellphone number because my husband has an Argentine number. I was told that that could only be done when you are physically in the bank. I was told that they are so sorry and that they appologise. I told them that the apology was not accepted because I think if you really want to assist someone in our situation, you can . I told them that I was utterly disappointed. I understand security and safety measures but this is really an exceptional situation for us. It is unfair that we cannot be assisted. I sure hope this matter can be resolved!