LT
Louisa T

1 reviews | Active since May 2017

16 May 2017, 11:42

COMPLAINT AGAINST MFC NEDBANK ACC ***

<p>I bought a car three months ago and mfc has not deducted from my account even though i have enough funds. i have called servaral times requesting that they solve the debit order issue as this is affecting my credit record. Every month i'm the one who has to call and they request statements from me to prove that i've got the balance in my account yet they still don't fix the problem. i have sent emails pleading with them to please solve this matter but they keep transfering me to different consultants that have no breifing of the case. I kindly urge hello peter to please intervene and attend to my plea. i also urge people from mfc to please make sure that the debit order be instructed to stick to my pay date and stop making me have such a hard time. Your reponse and advice to this matter is highly appreciated.</p>

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Replies (1)
Nedbank
Nedbank's reply16 May 2017, 13:39
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team