Complaint about Nedbank Maponya mall

I visited Maponya Mall on Monday the 21 Nov in the afternoon around 15:00 🕒, I was assisted by a consultant he was male and I felt that he was being personal with me I went there to ask for MFC Acc number and also to open Gold current Acc with Nedbank give them business since they financed my vehicle I explain to him what I came for he asked that I open the banking app on my phone unfortunately after trying so many times it wouldn’t open he then spoke badly about the iPhone 14 Pro which I had he said it’s new and expensive for nothing it can’t do a simple thing and that is open Nedbank app so I asked him which phone he is using he said Samsung A33 I then tried opening other social media platform while he laughed at me like I’m some stupid someone carrying an expensive phone that I cannot even use he was just too much I realised it wasn’t a joke anymore but rather he’s getting personal now I asked if he’s jelous that I can afford thee latest iPhone 14 Pro costing almost 40 thousand rand he was like but it’s damn useless I said but I’m able to login all other apps FNB , Facebook , TikTok and so fourth I felt he was just rude to me as he was laughing nonstop I don’t understand now me visiting the Maponya Nedbank branch seeking assistance using my brand new iPhone was such a big deal that he made it to be attitude is an issue here I doubt staff is being trained to abuse customers in this manner I would like to ask the branch manager to call me I didn’t get his name I can describe him and the desk he worked at this guy needs to be called to order this isn’t the kind of service we want to get when bringing business to u guys he needs to be reminded that he’s not doing customer a favour rather the customer is paying his salary please call me back