Complaint about delays on processing my claim

I am very disappointed by the ****** & reckless manner of handling my claim. I lodged a claim on the 4th of August 2025 up until today nothing had been finalised. I am the one who is spending money calling them asking for an update. Seemingly they are busy looking for non existent reasons for not paying me , causing me unnecessary stress yet l insured my car with them for rainy days. Now l am suffering because of their incompetence, many assessors have been appointed but they are unable to finalise my claim. Now l want to believe the alleged behaviour of prioritising white clients.