Complaint about Declined Insurance Claim with Nedbank Car Insurance

Subject: Complaint about Declined Insurance Claim with Nedbank Car Insurance*

Hello Peter Team, I am writing to express my disappointment and frustration with Nedbank Car Insurance's decision to decline my recent claim. On 14/03/2025, I lodged a claim for the theft of my vehicle. However, my claim was rejected on 27/05/2025, citing that my son was paying for the vehicle and should have been him who reported the theft of the vehicle to the police not me because the car was ****** at his place. The rejection also stated that the car was mostly used by my son, not me, And on contract it was never stated nor was I informed that I should be the only driver or the claim will only be approved in one condition which is if the car was ****** at my residential address

I believe this rejection is unfair because I could no longer afford the monthly installments, and my son assisted by sending money directly to my account. I have been a loyal Nedbank customer and have always paid my premiums on time..

The rejection of my claim has caused me significant financial hardship and inconvenience since now I'm a pensioner, and they are still deducting money into my account every month I'm requesting a thorough review of my claim and would appreciate it if you could look into this matter urgently.

*Claim Details:*

- Date of incident: 14/05/2025

I would appreciate a prompt response regarding the steps you will take to address my complaint.

Thank you for your time and assistance.

Sincerely,

Martha Thembo