Complaint about arrangement for pay my personal loan

I made payment arrangement on my loan due to retrenchment. Yet to obtain an email address from the relevant department turned out into somewhat of a nasty business.

Why can't Nedbank like any other bank give us a email address if we prefer working with emails and not telephone abusive conversations.?

To loose your job is emotional, to make arrangements and honor them is what I do, yet if you speak to Nedbank staff you get unhappy, frustrated, rude communication and that IS WHY I prefer email as it is in writing.

It is not nice to loose your job. It is very emotional and your staff seems to struggle to understand that. They have got no manners and treat us like worthless individuals

I don't like to work with your staff on a phone for that reason and an EMAIL is much more professional.

So please. I PAID MY ARRANGEMENT AND I WOULD LIKE TO MAKE A NEW ARRANGEMENT AS I STILL DO NOT HAVE A JOB. I DONT WANT TO SPEAK TO YOUR RUDE UNHAPPY STAFF who thinks they the Bank Manager and they have been appointed to be abusive towards clients who cannot currently afford the payments due to jobloss.

I would like to work on email. Please tell me do the top management of Nedbank see this complaints?