Complaint ***9

On the 2nd of November 2019 I app**** for a consolidationl loan at Nedbank Malvern branch in Durban. The consultant who assisted me did not request settlement letter for accounts to be settled instead she took the information from ITC and when I questioned her she advised it should be same accounts as they usually process loans that way. Now the amount has been paid according to Nedbank on the 5th of November 2019 however when I contact the lander/creditor they cannot confirm funds as it was paid into the incorrect account. I have liaised with Nedbank consultant regarding her not requesting the settlement letter of which she acknowledged and apologised for and she then logged a complaint as Nedbank could not provide proof of payment for me to forward to my Direct axis (creditor).

The account was suppose to be settled by the 11th of November of which to date funds are still seating on Wesbank bank which is the incorrect account and I am being charged interest each day as this matter is still not resolved, this is really unfair on me. I have liaised with a person who is dealing with the complaint who is Merrilyn however I feel this matter is taking way longer then should be expected as by month end I am expected to honor a debit order for services that is not settled and should this continue not being resolved I am not prepared to honor any debit order from Nebank as to date I am still owing Direct axis .Nedbank also needs to honor that they are now liable for interest that is charged by Direct axis from the 12th of November 2019 to date as this delay is due their negligence.

I have informed the complaints consultant that Nedbank should contact Wesbank and request for funds to be re-allocated to the correct Direct axis account as per settlement letter however I am still waiting of which I am no longer willing to wait any longer for this to be sorted as it has dragged for too long unnecessary. Also for Personal loans department to not honor that this problem is due to them not requesting the settlement letter to confirm correct banking details instead of just pulling the information from ITC is also wrong this I was told by Merrilyn Peters, as they need to confirm with me first if the information that is reflecting on ITC is true as ITC system may be incorrect of which in this case it was true that the information was incorrect if you refer to the settlement letter that I was emailed by Direct axis. I was hoping I will have peace of mind and trying to sort out my finances as I am expecting a baby in a months time however dealing with this matter has brought more headache in mylife.