Complaint

I had a refund done from the hotel where I made a reservation. I then called ned bank to ask why my funds has not been released. They said it will take 10 days. 10 days later I call back and they say I have to take it up with the merchant (hotel) . The Merchant sends me a letter confirming they have released it. I call nedbank back and they say I must take it up with the Merchant. They send me from Department to Department. ABSOLUTELY DISGUSTING BANKING SERVICE