Complaint

My Husband banks with Nedbank and has occassionally had problems with them. This evening 16/10/2020 at about 16h50 he went to draw some money only to find that there was an unauthorized debit order that was deducted. Upon his call to Nedbank they told him nothing can be reversed which is unacceptable. I myself with a different institution needed something reversed and it was done with immediate effect. If a client has not given any authorization any debit orders how is it possible for debit orders to go off?! Such poor customer service should not be accepted!