Complaint

<p>After banking with Nedbank for more than 4years i never thought i would experience such dissapointment. In January 2017 i contacted nedbank collection department to make arrangements to pay my credit card since i was behind with payment.I didnt have the money hence i wasnt paying,then i did a noble and honest thing and contacted them to make arrangements, little did i know it was going to be my worst nightmare.I made an arrangement of R500 every month but Nedbank end of February took R1850 in my account, and even try again to debit R2350 same month which wasnt the part of the agreement of arrangement.I called their collection department to ask about this and i was told, the reason they took R1850 was because i was overdue which i understood.When i ask why another debit was attempted again same month of R2350, the lady i spoke to told me she didnt see that there was a debit that took place already and she apologized and promised me it wont happen again.25th of March the amount of R2350 was debit in my account, another debit was attempted of the amount of R1059 but i didnt have funds in my account. I enquired with the collection department again and i was given a feedback that didnt make sense. I then took the matter to their complaints department and i was given a reference number ********** ,i followed up after 2days and i was told by the manage of that department unfortunately i wont be getting my funds back.This has been such a bad experience for me that a bank can just come into my funds and do whatever they want without even apologizing to me.They clain that their calls are recorded surely they should have pulled up their calls and listened to the amount i arranged as per my affordability.Now i have to change banks because every month my money is taken and my account is on minus because my debit orders are bouncing back.I am extremely dissapointed with the treatment i received at Nedbank and very dissapointed.If this is how customers are treated then i will have to find myself another ban****</p>