1 reviews | Active since Nov 2016

02 Nov 2016, 11:54

Complaint

<p>Good day</p> <p> </p> <p> </p> <p>I am very disappointed and hurt on how your staff have treated ME AS A CLIENT.</p> <p> </p> <p>I was made aware of my account being overdrawn via sms, and nobody spoke to me .But that’s fine.</p> <p> </p> <p>I was not aware of this and account got closed .I want to settle the overdrawn amount, but I cannot do that with a closed account and I am 200 km away.</p> <p> </p> <p>The staff are Mr Jubian Naidoo and Andra ,that are extremely rude and inconsiderate .The tone was rather racially motivated and I am under the impression that it was because of race.</p> <p> </p> <p>I need to resolve this please.</p> <p> </p> <p>Luvo Mafunda : Acc : ********** 836</p> <p> </p> <p>Please assist</p> <p> </p>

0
Replies (3)
Nedbank
Nedbank's reply02 Nov 2016, 12:06
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update07 Nov 2016, 09:36
Reviewer Update

I had a very positive feedback from Cody at Nedbank.And she assisted and resolved this matter swiftly.Thank you very much and i highly appriciate what you did for me.

Nedbank
Nedbank's reply07 Nov 2016, 10:03
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team