Complaint

My complaint is regarding a debit that went ******** over my account on the 01/02/2016. When I called the call centre on the 03/02/2016 they advise me after being pushed back and forward between departments that it was relating to a Nedbank error and that they could not reverse it at the time and that Nedbank would fix it. I have logged a complaint on the 04/02/16 in which I got a response from them , that it has been looked at. I am going now to the Ombudsman as the matter has taken them long to resolve they have caused me distress , and have lost trust in them in the way they deal with clients. If the CEO dont do anything about their service i am sure they are going to loose a lot of clients. I have sent a email with all my correspondence to their mail box [Email Removed] and still no response. My complaint ref was FI*** as well as ***.