Complaint

I have an account with Netbank, and my bond debit order on my bank account off which, it has been deducting from salary but all the sudden this month is deducted both from my salary and you bank account. I visited Nedbank with a proof of my pay slip bond deduction only to find that Nedbank Westgate gave a toll free number to contact and ask for assistance as the branch no longer have telephone to contact the toll free number and there is no one who can assist me as there is no longer functions to assist. I contact the toll free number and I forgot the ladies name but she was with assistance to me and the line went off during telephone conversation. I redial the number again and spoke to Mr Abraham who put lots of questions for security purpose, and told me he cannot revise my money back I should call tomorrow which is a holiday and further inform me that this is the other bank fault I should go to that bank and I told him I was talking about my money that was debited twice with a proof and he said he can't reverse my money back to my account I must go to Absa and tell them to stop the money. I indicated to him that Nedbank had powers to reverse that money as it still few hours after that entry. He concluded without any resolution of the problem after spending more than 20 minutes of questions asked for security purposes. I proceeded to Absa where confirm that there money is not reflecting on their side. Debit accounts are going to bounce and the same Nedbank does not want to take responsibility of their fault, and the interest are going to affect my account.