Complaint

<p>On the 5th of June 2019 I deposited R 150.00 at an ATM at Nedbank in the Springs Mall. After the Cash was already in the ATM I received a Message that my Cash cannot be verified and also not refunded i should lodge a querry. I went inside the bank immediately and reported the mater. I was told by the Lady that I Will received feedback with in 2 to 5 days. Yesterday I went back to the bank to enquire what is happening as i have not received any feedback from them. I was told that the ATM's were balanced twice after my complaint was lodged and sorry that they did not came back to me. It was the same persoon that assisted me on the 05th. She then told me that a persoon with the name of *** will phone.me on the 15th of June not later than 10:00 to give me feedback. After I did not received a call from&nbsp;**&nbsp; by 12:00 I contacted the bank on the number that they have provided me but the number was answered and nobody but the machine spoke to me. I then went to the bank again and the response from&nbsp;**** was on all questions sorry and that it is Saturday and they can do nothing on a Saturday. Meanwhile the bank sent me a Message that I am behind on my account and that I must make a payment to keep a positive rating.I was also told that the problem is with Saswitch and not with Nedbank. To me that is passing the buck as I am a client of Nedbank and not Saswitch. It seems to me that Nedbank does not have capable staff to assist their client when the problem is from the bank and not the client.</p>