COMPLAINT

In 2018 December we opened a Stokvel account with Nedbank which has a benefit of a funeral cover for members with a witing period of 3 months.. In the last month we had one claim from 1 of our member's parent and Nedbank declined it stating that 90 days waiting period ws not met-we have supp**** them with info that clearly indicated that 90 days has exceeded but they refused plainly. I have again submitted a claim with them on the 6 June for my Aunt who has passed on and has been covered by Nedbank since 6 February 2019(the is a proof of email in this regard s3nt on 25 April 19), upon making follow up with them to check on status of the claim they came back to me today the 12 June declining the claim stating that it has not met the 90 days waiting period.. Now this raises a serious concern as it appears that a non-existing product has been sold to us and we have bought it, we are paying for it but there are no returns. I do need the HelloPeter's intervention in this regard as my worry is that they might take another 6 days to come back to us as they usually take a very long time to process matters submitted to them.