Complaint

As per the below I was on default for my bond for the past 3 months due to first not honoring one, and that I managed to be up to date. Secondly I was told by the lady below that I will always be on default status as I get paid between the 1-5th of every month and I requested that my date be moved to the 5th and not the 1st of every month and I was being mindful of the dates and times that money take to clear from another institution. She told me straight that I will always be on default unless I pay an advance. I spoke to a lady at the call center and she advised me that if I pay in advance that money will look like I’m just paying extra and still com end of the month they will need their installment on the 1st. On Monday I go and check I’m my status has been updated and to my surprise now I’m on default for the home loan amount of R516180 and NOT the installment of +-R4000. Now you tell me will my status ever change as there is no hope in hell I can afford to pay 500k an the worst part is that I’m in a business that I am a director at and went even get credit facility due to this. Please assist ASP