NM
Neo M

1 reviews | Active since Jul 2013

07 Nov 2017, 09:33

Complaint

There's no staff on the floor to assist, I honestly feel like you're setting up your consultant Prince for failure, either that or he doesn't ask for when when he's failing to assist a Client.

0
Replies (2)
Nedbank
Nedbank's reply07 Nov 2017, 10:12
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply09 Nov 2017, 11:04
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,