complaint

Lost my bank card last weekend on Monday went to the bank to block the old card and get a new one...They couldn't give me a new one without a proof of residence, went back today to provide a proof of residence, I was told that one was not fine I need a specific one...but no one told which proof of residence to bring...now I'm going back and forth to the back...this is frustrating...All because of poor communicating s****s I have to go stand in long queues for one and the same thing