Complaint

On Thursday the 8/5/2020 my mother went to the Nedbank King William's town branch and she stood there until the branch closed and she had to travel to Queenstown as she was going to spend sometime in Lady Frere in the rural area. Yesterday which was Monday the 12/05/2020 she was at the Queenstown brach she also waited until the branch was closed and the people were told to come back the next day as the branch was closed. She then came back today Tuesday 12/5/2020 and she also waited until the branch was closed then they were told to come back tomorrow which is on Wednesday the 13/5/2020.

My mother is elderly lady and she has to travel back and forth without being served and it's a risk for her and it cost her money to travel to Queenstown from where she resides. She cannot use the app as she is elderly and the app is complicated to set-up as a result I don't use the app bcz once it stop working I need to go to the back to get help. The service is very poor and the Eastern Cape customers are valued and respected. This is to me disappointing and sad to see elderly people being turned away day after day. Some of those people are not staying close by and have to travel.