Complain Queeneth Motha was Rude

I have a complain I visited Nedbank Southgate Mall branch I've ordered two cards for my kids and they were delivered at my home now I don't know which card belongs to who and also I wanted to link the cards to my account and get the kids account so I went to get a ticket for that I was given Ticket number E23 went to sit down waited and my mistake was I didn't hear when they called my ticket number they now calling ticket number E24. I then went to the lady at the information desk she was busy chatting to an old granny for more than 5 min I stood there waited for her as she gave me an attitude she left me there but she saw I'm standing by her desk clearly I'm seeking help, so I called her and told her I need help here she came back , I told her I must have been talking to the ladies on the couch it's my mistake I didn't hear my ticket number being called . You won't believe what she did next she tells the security guy to let people in from outside they came in and took a sit. By the time it was ticket number E26 being called to be assisted so she starts printing E27 I thought she will give me that ticket , she proceeded to print E28,E29,E30,E31 then she hands me E31 I asked her nicely kindly hand me E27 because I came before those people I cannot be behind them she responded with an attitude said to me then what happened why didn't you come when e23 was being called I then said to her I admit it was my mistake I didn't hear the number however that doesn't mean u need to treat me with such an attitude, I left the ticket E31 on her info desk i refused to take it , she raised her voice and told me it's not her problem I didn't listean to the ticket number when it was called. Then I asked her what's your name sisi she refused to tell me her name and she wasn't wearing a name tag. I then asked her to call the manager I refused to take E31 I cannot be served after 4 people who found me inside the bank she responded with an attitude manager went to the restroom or something I told her I will wait clearly she didn't call manager bcoz I was waiting at the info desk with her she was never on the phone or left her desk at that time after like 7 min or so t I approached one teller and asked him to call the manager and write her name down, I finally got someone giving me the lady who gave me so much pathetic service such attitude was from Queeneth Motha. So as I went to sit down while I was waiting to speak to the manager she runs to the manager to tell lies to the manager painting the wrong picture about the event that occurred , what kind of a person is Queeneth wasn't she trained about how to treat clients the very people that pays her salary. I was fuming when Babalwa the manager came i couldn't keep calm I told her what happened and how unhappy I was with the overall service then she picked up Queeneth didn't give me the priority ticket starting with a D then she got me D001 and that because I have already admitted to my mistake and told Queeneth I didnt hear ticket number being called she then gave me an attitude and gave me a ticket that will put me on ticket number E 31 I know Queeneth deliberately did that, putting me right at the back of the Q just because I didnt hear ticket number. I found that very rude it was super bad like now because client didn't hear ticket number that's how they supposed to be treated I won't rest until Queeneth Motha is dealt with urgently in a proper manner she needs to go for retraining of Customer service , and get a written warning it's totally unacceptable what she did u do not treat clients/customers like that especially when u don't even know who you dealing with