Complain poor service and misleading

I have never been insulted the way Agent Joesh from legal department. What an awful experience with Nedbank after debiting on the account that was handed over 13 years ago, when I first called the call centre I was tossed from department to department all saying different explanations. When I spoke to the attorney who confirmed that this account was closed and written off yet Nedbank still debits R1420 without advising me and this was not even the debit amount on the initial loan which was taken in 2010. This agent told me that is the law of which I totally disagree upon. The service with Nedbank needs to be looked at because at one stage they called me to settle the credit card I never owned, when I asked them to send footage of me collecting that card and grant me my signature they stopped calling that was 10 years ago. Now in 2025 they debiting my account without my knowledge while this so called Legal Agent name Joesh told me of some Act that giving Nedbank legal rights to debit whenever and whatever amount on my account. When I sent complaint which was handled by Scelo Teshane, I get a call again from this rude Joesh telling me that Nedbank is doing me a favour of refunding me 40 percent of what they initially debited regarding I make an arrangement. When I questioned what agreement did the bank sent to me as notification that they will debit my personal account "we sent the MMS massage on the 7th March" the very same date they debit R1420 of which there is no massage that was ever sent I don't even delete my massages.

Nedbank agents need to be looked over they way they carelessly use their words because this Joesh was never honest from the beginning even worse I am not even paid on the 7th. If anyone has suffered Nedbank ****s need to look at this. The Act that he says are not even valid.